tag:status.gospotcheck.com,2005:/historyGoSpotCheck Status - Incident History2024-03-28T23:23:49-06:00GoSpotChecktag:status.gospotcheck.com,2005:Incident/201316992024-03-02T08:00:08-07:002024-03-02T08:00:08-07:00PhotoWorks Degraded Performance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> MST</small><br><strong>Resolved</strong> - This incident is now considered resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:21</var> MST</small><br><strong>Monitoring</strong> - Our technical team, in collaboration with our provider, are currently monitoring the system to ensure restoration of full functionality has been achieved. Our teams will continue to monitor performance through the night and we will update you when this extended monitoring period has ended. Thank you.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:57</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:37</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:47</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:31</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:42</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:45</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:37</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:37</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:26</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:21</var> MST</small><br><strong>Update</strong> - Our technical team remains engaged with our provider and is continuing to investigate.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:02</var> MST</small><br><strong>Identified</strong> - Out technical teams have identified the issue. They are currently engaged with our technology provider to rectify the concern.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:50</var> MST</small><br><strong>Investigating</strong> - Our technical teams are currently engaged investigating an increased amount of errors being experienced while using PhotoWorks for some users.</p>tag:status.gospotcheck.com,2005:Incident/201159872024-02-29T18:19:01-07:002024-02-29T18:19:01-07:00PhotoWorks Intermittently Unable to Complete Requests<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:19</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:14</var> MST</small><br><strong>Monitoring</strong> - Normal service has been restored. Our technical teams remain engaged and continue to monitor the systems.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:51</var> MST</small><br><strong>Identified</strong> - Our technical teams have identified the cause of errors and are currently engaged with the relevant technology provider.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:33</var> MST</small><br><strong>Investigating</strong> - Our technical teams are currently enaged and investigating.</p>tag:status.gospotcheck.com,2005:Incident/197428152024-01-17T20:48:01-07:002024-01-17T20:48:01-07:00Maintenance Window: Platform Updates<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>20:48</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>20:33</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>18:43</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:30</var> MST</small><br><strong>Scheduled</strong> - GoSpotCheck will be performing platform maintenance during this time.</p>tag:status.gospotcheck.com,2005:Incident/196236522024-01-05T15:28:53-07:002024-01-05T15:28:53-07:00Mission Overview Page may not load correctly.<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:28</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:10</var> MST</small><br><strong>Monitoring</strong> - Our team has resolved the issue and the mission overview page should be loading normally. We will remain engaged and continue to monitor the situation.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> MST</small><br><strong>Investigating</strong> - We are currently investigating reports that some users may not be able to load the mission overview page. Our technical teams are engaged and investigating.</p>tag:status.gospotcheck.com,2005:Incident/192426742023-11-29T13:33:02-07:002023-11-29T13:33:02-07:00History page not loading on mobile devices<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:33</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:52</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:51</var> MST</small><br><strong>Update</strong> - The history page is now available when accessing within our mobile application. Our technical teams remain engaged and are monitoring the situation to ensure full functionality has been restored.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:31</var> MST</small><br><strong>Identified</strong> - Our technical teams have identified the issue and are now working on resolving this matter. Thank you for your patience as we continue our work.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:55</var> MST</small><br><strong>Investigating</strong> - We have assembled our technical teams and are now investigating this reported behavior.</p>tag:status.gospotcheck.com,2005:Incident/190852732023-11-10T13:01:37-07:002023-11-10T13:01:37-07:00Report delivery delayed.<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>13:01</var> MST</small><br><strong>Resolved</strong> - We consider this matter resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:49</var> MST</small><br><strong>Monitoring</strong> - Working with the 3rd party provider we have resolved issue and scheduled reports are again being delivered. Our technical teams remain enagged and will continue to monitor the situation to ensure full functionality has been restored.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:10</var> MST</small><br><strong>Investigating</strong> - Out technical teams are currently investigating why some scheduled reports were not delivered. Work with our technology provider is underway. During this work reporting in the GoSpotCheck application may be interrupted for a short period of time.</p>tag:status.gospotcheck.com,2005:Incident/189717762023-10-30T16:00:14-06:002023-10-30T16:00:14-06:00Errors experienced when using the GoSpotCheck application.<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:00</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:35</var> MDT</small><br><strong>Monitoring</strong> - Our technical teams have restored full functionality to the GoSpotCheck application. Work continues with our 3rd party technical provider. We will continue to monitor the situation.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:20</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:17</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating reports of errors when attempting to use the mobile and web based portions of the GoSpotCheck application. Our technical teams are engaged and focused on resolving this issue.</p>tag:status.gospotcheck.com,2005:Incident/188548172023-10-19T11:54:46-06:002023-10-19T11:54:46-06:00Performance degradation in GoSpotcheck mobile application<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:54</var> MDT</small><br><strong>Resolved</strong> - The incident has been resolved. All systems are now operational.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:18</var> MDT</small><br><strong>Monitoring</strong> - A fix has been deployed to correct the issue, and we are actively monitoring the results.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:16</var> MDT</small><br><strong>Identified</strong> - We have identified the issue that is causing errors in the mobile application, and are preparing a fix to be implemented.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:16</var> MDT</small><br><strong>Update</strong> - We have identified the issue that is causing errors in the mobile application, and are preparing a fix to be implemented.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:07</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing errors in the mobile application for both iOS and Android</p>tag:status.gospotcheck.com,2005:Incident/183137132023-08-29T22:00:10-06:002023-08-29T22:00:10-06:00Images not loading<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>20:10</var> MDT</small><br><strong>Monitoring</strong> - Our provider has indicated a fix was implemented. Our technology teams have seen the associated error rates drop, and images are loading as normal. At this time we are going to continue to monitor the systems to ensure full functionality has been restored.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>19:06</var> MDT</small><br><strong>Identified</strong> - The issue has been identified as being caused by a technology provider. Our technology team is now engaged with the our partner to resolve the issue. Please note that we have extended the impact of this incident to include the web application and PhotoWorks, as certain images may not load in either application.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:04</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>17:53</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where some images are not loading in PhotoWorks. Our technical teams are enaged and work is underway.</p>tag:status.gospotcheck.com,2005:Incident/180971602023-08-09T17:06:07-06:002023-08-09T17:06:07-06:00Elevated error rates within the web and mobile GoSpotCheck application.<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>17:06</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:36</var> MDT</small><br><strong>Monitoring</strong> - Our technical teams have taken corrective actions and the system is returning to full functionality. Our technical teams will remain engaged to monitor the situation to ensure that are actions have provided a complete resolution.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:17</var> MDT</small><br><strong>Identified</strong> - Our technical teams have indentified the issue and are working towards resolution. We will provide an update as we progress with these efforts.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:50</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating elevated error rates within the GoSpotCheck application. Both the mobile and web portions of the application are displaying this behavior. Our technical teams are engaged and working to resolve this matter.</p>tag:status.gospotcheck.com,2005:Incident/179896322023-08-03T03:00:20-06:002023-08-03T03:00:20-06:00Insights Platform Updates<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>15:25</var> MDT</small><br><strong>Scheduled</strong> - On Thursday August 3rd between 05:00 - 09:00 UTC (Aug 2nd 11pm to Aug 3rd 3am MDT), our infrastructure partner will be performing scheduled maintenance on our Insights platform deploy feature updates. <br /><br />Insights may be intermittently unavailable for up to 30 minutes during this planned maintenance window.</p>tag:status.gospotcheck.com,2005:Incident/178552162023-07-14T10:51:35-06:002023-07-14T10:51:35-06:00Images not appearing in PhotoWorks<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:51</var> MDT</small><br><strong>Resolved</strong> - Out technical team has indicated that all missing images related to this incident should be present in PhotoWorks. If you have any concerns please reach out to our support team at support@gospotcheck.com. We now consider this incident resolved. Thank you.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:03</var> MDT</small><br><strong>Monitoring</strong> - Our technical teams have mitigated the issue. The images missing are in the process of moving to PhotoWorks. We will remain in a monitoring during this period of time. When all missing images associated with this incident are present in PhotoWorks we will consider this matter resolved. Thank you for your time and consideration regarding this matter.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:22</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:22</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating why some images are not appearing in PhotoWorks. Our technical teams are currently engaged and working on this matter. We will provide updates as we continue to address this concern.</p>tag:status.gospotcheck.com,2005:Incident/177103752023-07-11T17:31:55-06:002023-07-11T17:31:55-06:00Platform Infrastructure Maintenance<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>17:31</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>17:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:00</var> MDT</small><br><strong>Scheduled</strong> - On Tuesday, July 11th at 5pm MDT, the GoSpotCheck engineering team will be performing maintenance on our platform infrastructure. We will be updating components related to the SFTP service hosted at files.gospotcheck.com<br /><br />It is expected that there could be up to 10 minutes of service interruption during the scheduled maintenance window for the affected component within the maintenance window.</p>tag:status.gospotcheck.com,2005:Incident/172840022023-06-01T18:31:39-06:002023-06-01T18:31:39-06:00Platform Database Maintenance<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:31</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>16:56</var> MDT</small><br><strong>Scheduled</strong> - On Thursday, June 1st at 6pm MT (June 2nd, 12am-3am UTC), the GoSpotCheck by FORM engineering team will be performing maintenance on our core database infrastructure. It is expected that there can be up to 30 minutes of downtime during the scheduled maintenance window, with additional intermittent periods of slower than normal response times.<br /><br />Any in progress mission responses collected during this timeframe will be saved on the user’s device. Users will be able to locate the response and submit it once the application is back online.</p>tag:status.gospotcheck.com,2005:Incident/172560452023-05-15T09:30:42-06:002023-05-15T09:30:42-06:00Issues connecting to files.gospotcheck.com<p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:30</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:26</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:18</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating issues with users connecting to files.gospotcheck.com</p>tag:status.gospotcheck.com,2005:Incident/171854692023-05-08T22:02:32-06:002023-05-08T22:02:32-06:00PhotoWorks Albums are not loading.<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:02</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved. Full functionality has been restored to PhotoWorks. Thank you for your patience in this matter.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>21:02</var> MDT</small><br><strong>Monitoring</strong> - Our technical teams have informed us that album functionality has been restored. We are currently entering a monitoring state to ensure services have been returned fully. Thank you for your patience with regards to this matter.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>20:48</var> MDT</small><br><strong>Update</strong> - Our technical teams continue to collaborate with our provider in restoring albums within PhotoWorks.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>19:28</var> MDT</small><br><strong>Update</strong> - We are continuing to work to resolve this issue.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:03</var> MDT</small><br><strong>Update</strong> - Our technology teams continue to work on this issue.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:55</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:55</var> MDT</small><br><strong>Update</strong> - Our technical teams continue to work on resolving this issue.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>15:59</var> MDT</small><br><strong>Identified</strong> - We are currently investigating performance issues when attempting to navigate Photo Album.</p>tag:status.gospotcheck.com,2005:Incident/169226742023-04-27T04:00:19-06:002023-04-27T04:00:19-06:00Insights Platform Updates<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>00:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:45</var> MDT</small><br><strong>Scheduled</strong> - On Thursday, April 27, 2023 between 06:00 - 10:00 UTC (April 27, 12am to 4am MST), our infrastructure partner will be performing scheduled maintenance on our Insights platform deploy feature updates. <br /><br />Insights may be intermittently unavailable for up to 30 minutes during this planned maintenance window.</p>tag:status.gospotcheck.com,2005:Incident/164227882023-04-17T19:25:03-06:002023-04-17T19:25:03-06:00Web Platform Maintenance<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:25</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:23</var> MDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:12</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our main Web application. There will be up to 30 minutes of interrupted service during the maintenance window. During that period, the Web Admin Portal will be offline, but no other services should be disrupted.</p>tag:status.gospotcheck.com,2005:Incident/167379402023-04-03T09:21:56-06:002023-04-03T09:21:56-06:00Issues connecting to files.gospotcheck.com<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>09:21</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:59</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:56</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:55</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:52</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating issues preventing the ability to connect to the SFTP hosted at files.gospotcheck.com</p>tag:status.gospotcheck.com,2005:Incident/164782082023-03-13T09:00:00-06:002023-03-13T10:40:07-06:00Increased Error Rate for Users Signing In<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:00</var> MDT</small><br><strong>Resolved</strong> - There was an incident with our identity provider, Auth0, that impacted the ability for users to sign-in. The provider is currently monitoring.<br /><br />Further details about the Auth0 incident available at their status page: https://status.auth0.com/incidents/zvjzyc7912g5?u=v0zzz6jxvbv7</p>tag:status.gospotcheck.com,2005:Incident/161786352023-02-23T02:00:22-07:002023-02-23T02:00:22-07:00Insights Platform Updates<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:24</var> MST</small><br><strong>Scheduled</strong> - On Thursday, February 23rd between 05:00 - 09:00 UTC (Wednesday 10pm to Thursday 2am MST), our infrastructure partner will be performing scheduled maintenance on our Insights platform deploy feature updates. <br /><br />Insights may be intermittently unavailable for up to 30 minutes during this planned maintenance window.</p>tag:status.gospotcheck.com,2005:Incident/158929962023-01-20T16:34:49-07:002023-01-20T16:34:49-07:00PhotoWorks Missing Images<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>16:34</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>14:25</var> MST</small><br><strong>Monitoring</strong> - Our technology provider has confirmed a repair has been put in place. Our technical teams have confirmed that our systems are now functioning normally. We will be monitoring our systems to ensure full functionality has been restored.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>11:57</var> MST</small><br><strong>Update</strong> - Our technology partner continues to investigate this issue. Our technology team remain in close contact and are monitoring the situation.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:05</var> MST</small><br><strong>Identified</strong> - Our 3rd party technical provider has confirmed that they are experiencing technical difficulties and are engaged in resolving them. Our team is partnering with them to monitor their progress and provide feedback.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>08:43</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an incident where images and certain mission responses linked to images are not loading in the GoSpotCheck web application and PhotoWorks. Our technical teams are engaged and we will update this page as we have new information.</p>tag:status.gospotcheck.com,2005:Incident/158027152023-01-07T16:00:00-07:002023-01-09T07:32:22-07:00Mission Overviews not available.<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> MST</small><br><strong>Resolved</strong> - Mission Overviews were unavailable due to a technical change. Upon discovery of the incident our technical teams responded and provided resolution. Full functionality has been restored.</p>tag:status.gospotcheck.com,2005:Incident/127673052022-12-17T20:21:16-07:002022-12-17T20:21:16-07:00Platform Database Maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>20:21</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> MST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>03:27</var> MST</small><br><strong>Scheduled</strong> - On Saturday, December 17th at 9pm ET, the FORM MarketX (GoSpotCheck) engineering team will be performing maintenance on our core database infrastructure. It is expected that there will be up to 15 minutes of downtime during the scheduled maintenance window, with additional intermittent periods of slower than normal response times<br /><br />Any in progress mission responses collected during this timeframe will be saved on the user’s device. Users will be able to locate the response and submit it once the application is back online.</p>tag:status.gospotcheck.com,2005:Incident/144996642022-12-09T23:17:27-07:002022-12-09T23:17:27-07:00Data Platform Maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>23:17</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:15</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:15</var> MST</small><br><strong>Scheduled</strong> - On Friday, December 9 at 10:15 PM MT, a Form infrastructure partner will be performing maintenance on our Data Platform. It is expected that during the 1 hour maintenance window, Insights will not receive new data, but will remain operational and accessible. <br /><br />Data will immediately be backfilled at 11:15 PM MT.</p>