GoSpotCheck Status

All Systems Operational

About This Site

GoSpotCheck monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here. Subscribing to updates is the best way to stay informed about any issues affecting GoSpotCheck availability.

Web Application Operational

Mobile Client Applications Operational

iOS Operational

Android Operational

SSO Operational

Insights Operational

PhotoWorks Operational

Image Recognition Operational

GoSpotCheck API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 21, 2021

No incidents reported today.

Apr 20, 2021

Degraded performance in web and mobile applications with status Investigating.

Resolved - This incident has been resolved. A full post-mortem of this incident will be conducted.
Apr 20, 16:06 MDT

Monitoring - Our third-party identity provider, Auth0, appears to have restored primary service. We are continuing to closely monitor the stability of the platform and will provide further updates from Auth0 as we work towards full resolution.
Apr 20, 14:06 MDT

Update - We are awaiting further updates from Auth0 regarding their incident that is impacting the ability for users to access all aspects of the GoSpotCheck platform
Apr 20, 10:33 MDT

Identified - There is currently an incident with our identity provider, Auth0, that is impacting the ability for users to sign-in or refresh their sessions. Already active sessions are not impacted.

Users are experiencing a failure to load a page when attempting to sign-in, eventually seeing a "504 Gateway Time-out" or similar errors. This is impacting all GoSpotCheck platform components that make use of Auth0 as the identity provider: Web application, mobile applications (iOS/Android), and PhotoWorks

Further details about the Auth0 incident available at their status page: https://status.auth0.com/incidents/zvjzyc7912g5?u=v0zzz6jxvbv7
Apr 20, 10:21 MDT

Investigating - We are currently investigating performance issues accessing the web application and mobile APIs
Apr 20, 10:04 MDT

Apr 19, 2021

Delays in synchronization of new photos to PhotoWorks

Resolved - This incident has been resolved.
Apr 19, 12:37 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 19, 12:31 MDT

Investigating - We are currently investigating delays in synchronizing new photos into PhotoWorks.
Apr 19, 10:53 MDT

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

PhotoWorks Unavailable

Resolved - Primary functionality for PhotoWorks has been restored as of 13:31 MDT. GoSpotCheck engineering will be continuing to work through maintenance activities in the background to restore the remaining system back to normal operating parameters.
Apr 14, 19:50 MDT

Monitoring - We have worked with our data store vendor to partially restore service. PhotoWorks is now available, but there may still be some pages that fail to load, or load slower than normal. Full mitigation efforts are still ongoing.
Apr 14, 13:31 MDT

Identified - We are taking steps to mitigate the unavailability of the data store that powers the PhotoWorks application, with the guidance of our vendor. We will provide another update in 60 minutes.
Apr 14, 12:48 MDT

Update - We are continuing to work with our data store vendor to identify the root cause of the issue impacting PhotoWorks. Next update will be provided in 60 minutes
Apr 14, 10:56 MDT

Update - We are continuing to work with our data store vendor to identify the root cause of the issue impacting PhotoWorks. Next update will be provided in 60 minutes
Apr 14, 09:42 MDT

Update - PhotoWorks is currently unavailable, and our team is working with our data store vendor to resolve the issue as soon as possible. Mobile application users can still complete and submit missions that include photo tasks. For PhotoWorks users, all images submitted will sync into PhotoWorks once the issue is corrected.
Apr 14, 08:29 MDT

Investigating - We are investigating an issue with the PhotoWorks application.
Apr 14, 06:39 MDT

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.