Our provider has indicated a fix was implemented. Our technology teams have seen the associated error rates drop, and images are loading as normal. At this time we are going to continue to monitor the systems to ensure full functionality has been restored.
Posted Aug 29, 2023 - 20:10 MDT
Identified
The issue has been identified as being caused by a technology provider. Our technology team is now engaged with the our partner to resolve the issue. Please note that we have extended the impact of this incident to include the web application and PhotoWorks, as certain images may not load in either application.
Posted Aug 29, 2023 - 19:06 MDT
Update
We are continuing to investigate this issue.
Posted Aug 29, 2023 - 18:04 MDT
Investigating
We are currently investigating an issue where some images are not loading in PhotoWorks. Our technical teams are enaged and work is underway.
Posted Aug 29, 2023 - 17:53 MDT
This incident affected: Web Application and PhotoWorks.