Degraded performance in web and mobile applications
Incident Report for GoSpotCheck
Resolved
This incident has been resolved.
Posted Mar 15, 2021 - 15:09 MDT
Update
PhotoWorks has stabilized, we are closely monitoring all systems
Posted Mar 15, 2021 - 12:47 MDT
Monitoring
Web and mobile API traffic has stabilized. We are now investigating a cascading problem that is preventing PhotoWorks from loading
Posted Mar 15, 2021 - 12:40 MDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 15, 2021 - 12:11 MDT
Identified
Mobile API traffic has stabilized. We are investigating an issue with a "403 Forbidden" error affecting the web dashboard
Posted Mar 15, 2021 - 12:05 MDT
Update
A fix has been implemented and we are monitoring the results.
Posted Mar 15, 2021 - 11:46 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 15, 2021 - 11:45 MDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 15, 2021 - 09:52 MDT
Investigating
We are currently investigating performance issues accessing the web application and mobile APIs
Posted Mar 15, 2021 - 09:15 MDT
This incident affected: Web Application, PhotoWorks and Mobile Client Applications (iOS, Android).