We are not seeing any further evidence of increased response times or errors coming from our Identity Provider. We are marking this incident as resolved.
Posted Dec 19, 2019 - 13:25 MST
Our identity provider has made an infrastructure change which is improving response times and error rates for authentication. We are continuing to monitor closely.
Posted Dec 19, 2019 - 12:13 MST
We are awaiting a status update from our identity provider (Auth0) on their incident that is impacting the ability for users to authenticate in the web and mobile applications. Already signed-in users appear to be unaffected by this incident at this time.
Posted Dec 19, 2019 - 11:35 MST
We are currently investigating reports of delays and errors loading the application sign-on page due to issues in our Identity Provider (IDP)